Shipping and Returns

 Shipping  

The cost of post and packaging are as follows for any individual order:

  • UK Standard shipping: £3.95

  • UK Special Delivery: £12.00

  • European Tracked Shipping: £14.00

  • International Tracked shipping: £21.00

UK orders will be sent via Royal Mail First Class delivery unless otherwise stated. Special Delivery is available as an option at checkout for UK orders. All European and International orders are sent via tracked delivery.

A full, valid postcode is required for every order.  If you provide an incorrect address I cannot accept responsibility for a lost order.

I aim to dispatch your order by the next delivery date which is advertised at the top of this page . You will be notified by email when your order has been shipped.

Any duty, taxes, and additional fees incurred in the country of destination are the responsibility of the customer.

Packaging

Gift boxes and packaging for Suzanne Campbell are sourced from British companies with ethical and sustainable values at the core of their business. 

Custom designed gift tissue paper is sourced from a company specialising in sustainable packaging. Gift tissue paper is FSC certified (Forest Stewardship Council), acid free and printed with soy – based inks.

Please reuse or recycle your packaging where possible.

 

Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it.

If for any reason you are not entirely happy with your purchase you may cancel your order (by email or in writing) within 14 working days, beginning from the day you received the item/s.  You will need to let me know your name and order number. 

After informing me of your wish to cancel please return the item/s within 14 days. Item/s should be returned in the same condition that you received it. Please use the original packaging or post items in packaging which sufficiently protects the returned goods from damage.

Once your return is received and inspected, I will arrange a refund for you within 14 days.

Unless the item is faulty, you will be responsible for paying for your own shipping costs for returning your item/s. Please retain your shipping receipt as proof of shipping

If the returned order is damaged or not in the original packaging I reserve the right to levy a charge commensurate with that loss.

 Faulty Items

In the unlikely event of your item being faulty, please contact me within 30 days with your name, order number, a description and photograph of the issue and whether you would like a refund or replacement.

Once inspected I will arrange for a refund or replacement item to be sent.

I reserve the right to request that the faulty item be returned.

I am unable to replace, or refund for, items that have been damaged accidentally after delivery.

Contacting Me

If you need to contact me please email me or write to me

Email: suziecampbelldesign@icloud.com

Seabird Studio

Heywood Road

Shelfanger

Norfolk

IP22 2DJ